Order Information
How can I place an order?
Please include purchase order number, contact name, bookstore/school information, ISBN number (or title string) and quantity and order by one of the following methods:
Phone: 732 513 1103
Fax: 732 257 6385
Email: email us
Mail: BiologyWorks
104 Hillside Rd
Millstone Township NJ 08535
How do I check on the status of my order?
Contact customer service at 732 513 1103 or email us. It is very helpful if you have either your purchase order or sales order number from the confirmation you were sent.
How can I get a tracking number for my order?
Contact customer service at 732 513 1103 or email us. It is very helpful if you have either your purchase order or sales order number from the confirmation you were sent.
When will my backorder ship?
Once your item is in stock, the order will usually ship the same day or the next business day. If your item needs to be reprinted to fill your order, expect a delay of approximately seven days.
What methods of payment do you accept?
We accept checks made payable to Wood River Associates d/b/a Biologyworks.com and PayPal. We do not accept credit cards for payment.
How do I get a copy of my invoice?
An invoice will be included with your shipment. You can also obtain a copy of your invoice for any received order by contacting customer service at 732 513 1103 or email us.
Shipping Information
What methods of shipping do you offer?
We offer USPS Priority and First Class Shipping. Shipping costs are included on invoice.
What are your shipping rates?
USPS Priority Shipping and First Class Shipping is calculated by weight and postal zone.
When will my order ship?
If the item is in stock, your order will typically ship within one to two business days. If the item is not yet published, our production timetable usually places new titles in our warehouse so that we are able to ship to you the week before classes start.
If I live outside the U.S., will I have to pay for any special customs fees?
Any physical orders that ship outside the U.S. are subject to any applicable customs fees, duties, or taxes and are independent of any shipping fees charged by BiologyWorks
Product Information
How do I find out a title’s ISBN?
All ISBN's can be obtained directly from the product description on our web site.
Returns
When will credit be issued?
Once we receive your return, it usually takes about a week for the credit memo to be issued and mailed to you.
What is your return policy?
Time Frame Within 6 months of invoice date
Quantity 10% return of each title
Authorization - Yes, fax or mail request
Box Labeling - Return Authorization Number and box number (1 of 2, 2 of 2), must be written on outside of boxes
Unacceptable Returns
Unacceptable, damaged or copied returns may be refused or sent back at customer's expense
Unauthorized titles will not be sent back and no credit will be given
Still Need Help?
Contact our customer service team at 732 513 1103or send your inquiry by email.
BiologyWorks
104 Hillside Rd
Millstone Township NJ 08535
732 513 1103
Email us
